Ann Arbor, MI
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the shipping charges for orders from the online store?
If your shipping address is within the continental United States, the charge is flat rate - $5 per pair of sunglasses. If you are located outside of the US, the charge is $15 per pair of sunglasses.
Which payment methods are accepted in the online store?
We currently accept PayPal. Even if you do not have a PayPal account, you can pay online through PayPal with your credit card.
How long will delivery take?
Frankly, it depends. All of our items shipped within the US are First Class by USPS. This should take 3-7 days. If you need rush shipping, please say so in the notes section of your order. Shipping time for international items greatly vary by country. Due to customs in different countries, it can take anywhere from 15-45 days.
How secure is shopping in the Online Shop? Is my data protected?
All of your data is encrypted on our servers. This includes your Name, Address, and Password to 1st/Element. All of the credit card processing and money transactions are handled by PayPal, and your time spent with them is SSL encrypted.
What exactly happens after ordering?
We will send an invoice to your email detailing the order. You can also find a copy of this invoice in My Account. From then on, we take over. We will review your information and ship it out! You can track us along the way on the order tracking page, also located in My Account.